FAQ

PAYMENTS

Customers can pay using major credit cards, including Visa, Mastercard, American Express, and Discover, as well as fast checkout options like Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through encrypted checkout system for a safe, simple, and convenient shopping experience.

Store credit is added directly to your customer account and can be used at checkout like a payment method.

When store credit is issued, it is automatically linked to the email/customer account it was assigned to. To use your store credit, simply log in to your account during checkout and apply your available balance.

Store credit is non-transferable and can only be used by the customer account it was issued to.

No, we currently do not offer gift cards. We may add gift card options in the future, so please check back for updates.

All loyalty points are earned and redeemed based on the order’s Canadian Dollar (CAD) value. Even if a purchase is made in USD, loyalty points can only be redeemed at the equivalent CAD discount value. The redemption rate is 100 points = $1 CAD in store credit/discount value.

CURRENCY, TAXES, PRICING

Our website displays prices in both USD and CAD.

Canadian orders may be subject to applicable Canadian sales tax, depending on the customer’s province or territory.

For American buyers, additional tariffs, customs fees, duties, or import charges may apply when the order enters the United States. These charges are set by customs authorities and are the customer’s responsibility.

SHIPPING

All orders are subject to a 1–3 business day handling time before shipment. Delivery times are estimates only and are not guaranteed. Delays may occur due to weather, customs, holidays, product demand, release periods, sale periods, or human error. During holidays, new product releases, and sales, customers may experience longer than normal shipping times.

Free Shipping: Canada Post
Regular Shipping: Canada Post
Upgraded Shipping: UPS or Purolator

Please note that due to the increased amount of porch theft, some orders may be shipped directly to a Canada Post depot for pickup. This helps prevent theft, protects the product, and provides customers with a safer delivery option.

God Pack Games Order Protect is an optional, non-refundable shipping protection service that helps cover eligible orders that are damaged, stolen, or lost in transit.

Order Protect does not cover packages that have been successfully signed for and delivered to the shipping address. If Order Protect is added at checkout, it cannot be removed after the order is placed. If you do not want shipping protection, please make sure it is removed from your cart before completing checkout.


If you do not select God Pack Games Order Protect at checkout, coverage for damaged, lost, or stolen packages is void. We are unable to replace or cover issues that may have occurred during transit without package protection.

Due to increased wholesale costs caused by tariffs, God Pack Games reserves the right to adjust product pricing as needed. This may apply to pre-orders and current items. We also reserve the right to modify order quantities or cancel orders if revised pricing is not accepted.

Thank you for your understanding.

Product delays may occasionally occur due to manufacturer delays or supply chain issues. Unfortunately, these delays are outside of our control.

If your order is affected by a product delay, please contact us and our team will do our best to assist you with the available options.

PRE ORDERS

Cancellations of pre-orders will incur a 10% processing fee. No exceptions will be made. Pre-orders cannot be cancelled within 7 days of the product’s release date. Once within this 7-day period, all pre-orders are considered final sale.

Orders containing pre-order products will be held until all items in the order have arrived or been released. The full order will ship together once everything is available.

Yes. If you would like part of your order shipped ahead of time, an additional shipping charge will be required.

God Pack Games reserves the right to adjust product quantities on any order. These decisions are made on a case-by-case basis, and customers will be notified of any changes. This may apply to buyouts, high-demand products, suspected resale orders, or other similar situations.

Pre-orders may also be subject to allocation. If product quantities become limited, orders will be fulfilled in the order they were received.

CANCELLATIONS & ORDER CHANGES

To better manage the high volume of order cancellations, we have updated our cancellation policy. Cancellations for eligible online orders may be subject to a restocking or processing fee, depending on the order type. Once an order has been shipped, it is no longer eligible for cancellation or refund.

Cancellations for in-stock items will incur a 5% restocking fee. Alternatively, customers may choose to receive the full order amount as store credit with no fee applied. Once an order has been shipped, it is no longer eligible for a refund or cancellation.

Cancellations of pre-orders will incur a 10% processing fee. No exceptions will be made.

All items purchased using a sale discount code are considered final sale. Cancellations, refunds, returns, or exchanges will not be accepted on these items. No exceptions will be made to this policy.

Customers may request changes to their order items as long as the order has not yet been shipped. Once an order has been shipped, we are unable to edit, change, or modify the order.

RETURNS & PRODUCT ISSUES

Due to the way sealed products are shipped to us, some items may arrive with minor cosmetic imperfections. These may include, but are not limited to, holes in the wrap, partially torn wrap, dents, or creasing on the box.

We inspect all products to ensure the packs themselves have not been damaged and that any issues with the sealed product are cosmetic only. However, we do not guarantee that sealed products will arrive free of cosmetic imperfections.

At this time, we do not accept returns, exchanges, or refunds on TCG products. For all other eligible items, unopened products may be returned for store credit only within 14 days of receiving your order. Return shipping costs are the responsibility of the customer.

Occasionally, TCG products may arrive with minor tears, rips, or packaging imperfections due to how they are shipped directly from Pokémon or other manufacturers. These types of manufacturer or shipping-related packaging imperfections are not eligible for a refund, store credit, or exchange.

If you receive a damaged product, please notify us by email at support@godpackgames.ca within 24 hours of delivery. Please note that refunds are not offered for ripped boxes or tears in wrapping.

God Pack Games is not responsible for manufacturer defects, including damaged cards, printing errors, or missing cards from new/sealed boxes or cases. Customers must contact the manufacturer’s customer service department directly for resolution. Manufacturer contact information is usually located on the product packaging.

If a game you purchased has missing or damaged components, please contact the game’s publisher directly for replacement pieces. Most publishers will ship replacement components free of charge. If you need help finding the correct publisher contact, please reach out to us and we will be happy to assist you.

Customers may request changes to their order items as long as the order has not yet been shipped. Once an order has been shipped, we are unable to edit, change, or modify the order.

All claims must be filed within 24 hours of delivery. Claims submitted after this time period may be denied and coverage will be void.
To open a claim, please email support@godpackgames.ca with your order details. Our customer support team will assist you with the claim process.
For stolen packages, a police report is required. The report must be provided within 2 business days of our request. If the police report is not submitted within this timeframe, the claim will be closed and cannot be reopened. If a sufficient police report cannot be provided, the claim may not be approved.
Lost or stolen orders will be replaced when stock is available. If the item is no longer available, store credit will be issued. If we suspect a fraudulent claim, we may request additional supporting evidence before approving the claim.