Refund Policy

At this time, we do not accept returns, exchanges, or refunds on TCG products. For all other eligible items, unopened products may be returned for store credit only within 14 days of receiving your order. Return shipping costs are the responsibility of the customer.

Cancellations

Cancellations for eligible online orders may be subject to a restocking or processing fee, depending on the order type. Once an order has been shipped, it is no longer eligible for cancellation or refund.

Pre-Orders

Cancellations of pre-orders will incur a 10% processing fee when refunding to the original form of payment. Pre-orders cannot be cancelled within 7 days of the product’s release date. Once within this 7-day period, all pre-orders are considered final sale.

Pre-orders can be cancelled in FULL to store credit.

In-Stock Items

Orders may be cancelled and refunded to the original payment method provided they have not yet entered processing or fulfillment. Once an order has been processed, packed, or fulfilled, it can no longer be modified, cancelled, or refunded.

For orders with a total value exceeding $400, any approved cancellation or refund will be subject to a 5% processing fee to cover non refundable card processing fees.

Sale items

All items purchased using a sale discount code are considered final sale. Cancellations, refunds, returns, or exchanges will not be accepted on these items. No exceptions will be made to this policy.